SHIPPING & RETURNS
Canada & United States shipping is provided by CANADA POST. A tracking number will be provided by text or email once your order has been shipped.
​
PLEASE NOTE: WE ARE NOT RESPONSIBLE FOR ANY ADDITIONAL CUSTOMS CHARGES OR FEES ONCE YOUR PACKAGE HAS BEEN SHIPPED. CUSTOMS FEES AND CHARGES ARE THE SOLE RESPONSIBILITY OF THE PURCHASER. ONCE WE HAVE SHIPPED YOUR ORDER, WE ARE NOT RESPONSIBLE OR TO BE HELD LIABLE FOR ANY LOST, STOLEN, OR MISPLACED PACKAGES. IT IS THE PURCHASER'S RESPONSIBILITY TO PROVIDE AN ACCURATE ADDRESS AND CONTACT INFORMATION. THERE IS NO SIGNATURE REQUIRED FOR OUR PACKAGES.
​
RETURNS:
​
For refunds or exchanges of any purchases, we should be notified by email, direct message on Instagram or text. Our contact information is listed in the "CONTACT US" section on our website. The items should be unused and returned in it's original packaging. We may ask for the buyer to provide photos. WE DO NOT DO REFUNDS DUE TO COVID-19, UNTIL FURTHER NOTICE. UPDATED: FEBRUARY 20TH, 2020.
Lip Blush
ALL CLIENTS MUST COMPLETE OUR WAIVER BEFORE THEY CAN GET A LIP BLUSH PROCEDURE DONE. IF YOU ARE A HEALTHY CANDIDATE BASED ON THE INFORMATION YOU DISCLOSED, WE WILL THEN PROCEED. BROW GODDESS HAS THE RIGHT TO REFUSE SERVICE OR SALE TO CLIENTS. RESULTS ARE NOT GUARANTEED AND COLOR RETENTION VARIES PER INDIVIDUAL. ALL LIP BLUSH SERVICES ARE NON-REFUNDABLE AND PRICES ARE NON-NEGOTIABLE.
Touchups (4 weeks-6 months)
​
ALL CLIENTS MUST COMPLETE OUR WAIVER BEFORE THEY CAN GET A MICROBLADING, POWDER OMBRE, OR COMBINATION BROW PROCEDURE DONE. IF YOU ARE A HEALTHY CANDIDATE BASED ON THE INFORMATION YOU DISCLOSED, WE WILL THEN PROCEED. BROW GODDESS HAS THE RIGHT TO REFUSE SERVICE OR SALE TO CLIENTS. CLIENTS MUST HAVE HAD A PREVIOUS MICROBLADING, POWDER OMBRE, OR COMBINATION SESSION EITHER 4 WEEKS PRIOR OR 6 MONTHS PRIOR IN ORDER TO BE SERVICED A TOUCHUP. RESULTS ARE NOT GUARANTEED. ALL MICROBALDING SERVICES ARE NON-REFUNDABLE AND PRICES ARE NON-NEGOTIABLE.
Ombre/Powder/Combo Brows/Microblading
ALL CLIENTS MUST COMPLETE OUR WAIVER BEFORE THEY CAN GET A Ombré/Powder/Combo Brows/Microblading PROCEDURE DONE. IF YOU ARE A HEALTHY CANDIDATE BASED ON THE INFORMATION YOU DISCLOSED, WE WILL THEN PROCEED. BROW GODDESS HAS THE RIGHT TO REFUSE SERVICE OR SALE TO CLIENTS. RESULTS ARE NOT GUARANTEED. ALL POWDER OMBRE/COMBINATION BROW/MICROBLADING SERVICES ARE NON-REFUNDABLE AND PRICES ARE NON-NEGOTIABLE UNLESS BROW GODDESS CHOOSES TO HONOR IT.
Brow Tint
RESULTS ARE NOT GUARANTEED DUE TO THE FACT THAT NOT ALL SKIN TAKES BROW TINT THE SAME OR THE CLIENT'S BROWS ARE VERY SPARSE. ALL BROW TINT SERVICES INCLUDING BROW SHAPING/HAIR REMOVAL ARE NON REFUNDABLE UNLESS BROW GODDESS CHOOSES TO HONOR IT.
Training
ALL DEPOSITS MADE FOR ANY TYPE OF TRAINING BY BROW GODDESS ARE NON-REFUNDABLE. ALL OUR TRAININGS REQUIRE 5-10% DEPOSITS TO SECURE YOUR SPOT.
Prices
PRICES FOR OUR PRODUCTS, SERVICES & TRAININGS ARE SUBJECT TO CHANGE WITHOUT NOTICE. WE RESERVE THE RIGHT AT ANY TIME TO MODIFY OR DISCONTINUE THE SERVICE WITHOUT NOTICE AT ANY TIME. WE SHALL NOT BE LIABLE TO CLIENTS, CUSTOMERS OR TO ANY OTHER THIRD-PARTY FOR ANY MODIFICATION, PRICE CHANGE, SUSPENSION OR DISCONTINUANCE OF THE SERVICE/PRODUCT.
Confirmations
ALL APPOINTMENTS AND TRAINING BOOKINGS RECEIVE A TEXT CONFIRMATION 24-48 HOURS PRIOR TO THE SET DATE. FAILURE TO CONFIRM WILL RESULT IN AN AUTOMATIC CANCELATION. IT IS THE CLIENT'S RESPONSIBILITY TO PROVIDE THE CORRECT CONTACT INFORMATION BEFORE BOOKING WITH BROW GODDESS
Cancellation
WE REQUIRE 24 HOUR NOTICE FOR CANCELATIONS. THIS INCLUDES 24 HOUR NOTICE FOR APPOINTMENTS AND TRAININGS. FAILURE TO DO SO WILL RESULT IN CLIENT'S APPOINTMENT AND TRAINING BEING CANCELLED AND/OR RESCHEDULED. FAILURE TO APPEAR WITHIN 15 MINUTES OF AN APPOINTMENT OR TRAINING SESSION WILL RESULT IN CANCELLATION AND/OR WILL BE RESCHEDULED.
Privacy Policy
This website is operated by BROW GODDESS throughout the site. The terms "we", "us" and "our" refer to BROW GODDESS.
CONSENT:
​
BY USING OUR SITE, CLIENTS/CUSTOMERS CONSENT TO OUR PRIVACY POLICY
CUSTOMER INFORMATION:
​
WE COLLECT INFORMATION FROM CLIENTS/CUSTOMERS WHEN AN ORDER IS PLACED, A BOOKING IS MADE, OR WHEN THE CLIENT/CUSTOMER RESPONDS TO COMMUNICATION VIA EMAIL, TEXT OR INSTAGRAM. WHEN ORDERING OR BOOKING, WE MAY ASK FOR A CLIENT'S/CUSTOMER'S NAME, EMAIL, PHONE NUMBER, ADDRESS, MAILING ADDRESS, CREDIT CARD INFORMATION OR ANY OTHER INFORMATION. THIS INFORMATION IS NOT USED FOR MARKETING PURPOSES. OUR WEBSITE MAY STILL BE VISITED ANONYMOUSLY WITHOUT PROVIDING PERSONAL INFORMATION.